Privacy
ColDesi, Inc. is committed to keeping your personal information completely private. You are only asked for this information at the time of purchase to ensure proper billing and shipping. ColDesi, Inc. does not engage in the selling, sharing or making known of any client information. When you purchase from us, your privacy is completely protected.
Security
We realize that you need confidence in placing an online order. ColDesi, Inc. is protected by SSL (Secure Socket Layers.) This is an advanced encryption process that protects your personal credit card information. You can rest assured that your name, address, and credit card number will not be available to any third party pair of prying eyes. We strive to keep your billing information safe and secure.
Return Policy
At ColDesi, Inc., we understand that sometimes products need to be returned. We strive to keep costs low and ask that customers be extra certain of what they wish to order. All of our products are assembled and may vary slightly from the photographs on the website. In the case of wishing to substitute one product for another, after the returned product is deemed unused and re-sellable, we will work out the product exchange and add/subtract any needed monies from the original sale. Shipping charges for exchanges are paid by the customer. A restocking fee of 30% will apply if re-sellable products are returned solely with no requested exchange. All returns requested to be credited back to your credit card, are subject to our 30% restocking fee. Returns that are credited back to your ColDesi online account, are subject to a 20% restocking fee. No substituting or returning of products will be allowed after 10 days have passed from the time of purchase.
ALL software, parts, and equipment sales are final - no exceptions.
SHIPPING charges cannot be refunded.
Defective Returns / Product Errors
ColDesi, Inc. acknowledges that sometimes things happen or mistakes are made. Every item we ship is visually inspected before it is placed within the shipping box. However, if your purchase has major defects or errors right out of the box, please email your comments with the Order number located on the receipt, to care@coldesi.com within 10 DAYS of the invoice date for possible exchange. Customer Service will then issue a "return authorization number - RA#". This number must be on the outside on the returned box. We will only accept defective or error returns that still have all the original packaging, including outer packaging and inserts.
Damaged Products
UPS does their best to handle each package shipped from ColDesi with the utmost care. In rare situations products can incur damage during transit.
Product with damage should be reported to our team. Damaged products do not qualify for a full replacement to be shipped out, as often a large portion of the product is still usable.
Should you receive an order that has incurred damaged during transit, please provide photo evidence of the damage, part numbers, and quantities of the damaged products to care@coldesi.com and our team will apply the appropriate credit to your account.
